DETAIL

Payment

We accept the following forms of payment:
- PayPal

Shipping

• Shipping Method : Parcel Service
• Shipping Area : A Region.
• Shipping Cost : International Shipping Fee
• Shipping Time : 3 - 7 days
• 
  International Shipping and Customs
  1) It takes about 3~5 business days after confirmation of your order. Once products are dispatched, they can be delivered at your doorsteps in about 5 days in case of EMS. (Please Keep in mind that delivery may be delayed due to external factors such as customs clearance, import related inspections, and etc.)
  2) It will be shipped on the same day only for orders that have been paid before 12 p.m. (Saturday, Sunday, and holidays are excluded from the delivery date.)
  3) Only EMS is available for shipping.
  4) Shipping fee may vary depending on the package weight. If you choose the shipping country, shipping fee will be automatically calculated according to the product weight.
  ※ The total weight includes the weight of free gifts if any, and the weight of box itself is included.
  5) International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. Please note that import taxes, duties and customs fees are totally the buyer's responsibility.
  6) Please be aware that any customs clearance related charges and customs duties are the responsibility of the customers, EVEN with the free shipping promotion orders.
  7) Customs policies vary widely for every country so please check with your local customs office directly to see if they do in fact apply duties and or taxes to your imports. Not knowing your country's regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
  8) Please note that the value of free gifts is marked as its original cost, for example as $15 USD, not as free or “0”, on the commercial invoice, therefore, they may be subject to duties or any kinds of customs clearance related charges.
  
  

Returns & Exchanges

Exchange and return address
 - 05836 #314, 3F, A-dong, 11, Beobwonro 11-gil, Songpa-gu, Seoul, Republic of Korea
 
Return & Exchange
Return or Exchange in any case is not possible.

Refund
Received Damaged/ Defective/ Wrong Item
1) THE A'VVE only accepts returns on items (Received Damaged/ Defective/ Wrong Item) purchased through ‘en.theavve.co.kr’.
2) If you purchased any of our products from a third-party retailer, please contact the retailer or the store directly for further assistance.
3) We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.(In case of Damaged/ Defective/ Wrong Item)
4) Customers should send an email (theavve.global@gmail.com) to prove the defect of the item. After then, a staff of THE A'VVE will inspect and take action accordingly. (The item can be refundable.)
5) If the item is partially damaged or defective, customers can get a refund for those items. Usually, shipping fee are not refundable. However, if it is the case of the whole item being damaged or defective, the shipping fee is refundable.

Package not being Arrived
1) If you do not receive any packages exceeding 10 business days after the item has been shipped, please contact CS team (theavve.global@gmail.com) for your tracking to the post office/shipper. Then, you may get a refund depending on your tracking results.
2) In case of the tracking results showing that the parcel is lost, full refund is totally available.
*We are not responsible for return due to lack of contact or insufficient address.

If the product is out of stock
1) If a part of your order item is out of stock and shipping is not available, CS team will contact you by email.


Shipping Fee Policies For Returned Packages
Returned packages will be refunded according to the Return Reason Policy after the parcel arrives back to our facility. In most cases, we should get customer's partial refund deducting the first shipping fee.

Absence of Addressee	- In case the parcel fails to be delivered with absence of addressee,   either returned or refund will be given excluding the first shipping fee.
Insufficient Address	- If the item is returned due to customer entering their wrong shipping address,   they can get a refund deducting the first shipping fee.
Non-(re)claimed	- In case customers don't claim/reclaim and the package be returned,   customers will get a full refund except for the first shipping fee.
Custom Charge	- If your item is not approved by customs due to unpaid custom fee,   Customers can be get refunded deducting shipping fee.
Refused	- If the customer refuses to accept parcel, first shipping fee will be deducted from the refund amount.   In case the Refused is by Custom with a clear statement, full refund is available.   Otherwise, the CS team will ask customers for definite materials to prove their return reasons by Custom's Refusal.